WAQAR ZAKA
High-Volume NLP Community Agent
Brief. A globally-followed public figure needed a chatbot capable of triaging thousands of daily DMs and community posts without losing nuance.
Build. Multi-intent Python NLP layer with sentiment tracking, custom safety filters, and a fall-through to human moderators for edge cases. Deployed behind an asynchronous worker pool with autoscaling.
Result. 75% reduction in manual moderation time. 24/7 availability with sub-2-second median response time.
- Python
- NLP
- API Integration
- Redis